TA-Q-BIN | YAMATO TRANSPORT (2024)

Overview
How to Send
FAQ
Precautions

Overview

Rates and Acceptable Sizes for TA-Q-BIN

From

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Cashless	JPY
Cash	JPY

Cashless	JPY
Cash	JPY

Cashless	JPY
Cash	JPY

Cashless	JPY
Cash	JPY

Cashless	JPY
Cash	JPY

Cashless	JPY
Cash	JPY

Cashless	JPY
Cash	JPY

Cashless	JPY
Cash	JPY

See estimated delivery date and discount rates(Japanese Only)

*The rates listed above are one-way rates for one parcel.
*Please note that parcels larger than Size 180 cannot be sent from some convenience stores.
*Use discount services for even more reasonable rates.
*All prices are tax included.

Scope of the applicability of rates for cashless payments

For parcels smaller than Size 60

TA-Q-BIN Compact

Send small parcels at a reasonable price. Same as TA-Q-BIN, all services are available.

Sending Methods Available

Pickup at Your Home
TA-Q-Bin Agencies100 JPY discount per parcel
Yamato Transport Sales Office100 JPY discount per parcel150 JPY discount for Kuroneko Members
Convenience Store100 JPY discount per parcel
Delivery Locker

Available Options

Specified Date Delivery
Time Zone Delivery
Sales Office Pickup Service60 JPY discount per parcel
Temporary Custody Service not available
Round Trip TA-Q-BIN200 JPY discount per parcel
Reduced Rates for Multiple Parcels100 JPY discount per parcel
Cash on Delivery
Digital Discount60 JPY discount per parcel

Kuroneko Members Services

Kuroneko Members DiscountUp to 15% discount off shipping rates
Kuroneko Members Drop-Off Discount150 JPY discount per parcel
RAKURAKU Waybill Printing Service
Delivery Completed Email

Yamato Transport Sales Office

Sales Office handle the pickup and delivery of parcels for their designated areas, and serve as relay points for parcels.
They can accept parcel drop offs, issue waybills and act as a delivery pick up location.
Business hours, sending deadlines and services vary depending on each Sales Office. For more information, please find your nearest Sales Office.

Find a Sales Office (Japanese Only)

Delivery Locker

Parcels can be sent from delivery lockers installed in apartments.
You can make a pickup request and make a payment with the Kuroneko Members website.
Parcels will be collected the same day for requests that are made by 4:00pm.

More information on Delivery Lockers Sending Service (Japanese Only)

Temporary Custody Service

This service allows the pickup of parcels at Yamato Transport Sales Office throughout Japan.

When a parcel has a Yamato Transport Sales Office is specified as the delivery destination on the waybill, it will be kept there temporarily. Customers can then go to the Sales Office to pick up their parcels.

Reduced Rates for Multiple Parcels

This system can save you money when sending two or more parcels simultaneously to the same destination.
When sending more than one parcel, each additional parcel will receive a 100 JPY discount
Please use the Multiple-Parcel Waybill when using this service.

*Reduced Rates for Multiple Parcels only apply to prepaid TA-Q-BIN parcels.
*Not available for TA-Q-Bin Compact, Cool TA-Q-Bin, Golf TA-Q-Bin, Ski TA-Q-Bin, Airport TA-Q-Bin, Round Trip TA-Q-Bin, TA-Q-Bin Time Service, International TA-Q-Bin or Household Goods TA-Q-Bin.
*Not available for Golf TA-Q-BIN, Ski TA-Q-Bin, Snowboard TA-Q-BIN, and suitcases/travel bags that are Size 160 or larger.
*Multiple-package waybills cannot be used on the types of packages listed as not available.

Digital Discount

A discount of 60 JPY per parcel is offered to customers who cooperate in the digitalization of waybill information. This discount applies to customers who issue waybills using the "Neko-Pit" tablet at a Sales Office managed by Yamato Transport or using "Waybill Issuing System C2" to print waybills with their computers at home.

*This discount does not apply when customers drop off parcels at TA-Q-BIN Agencies or convenience stores.

Kuroneko Members Discount

Yamato Transport's original e-money platform can save you money when paying for TA-Q-BIN services.

Depending on the amount you charge onto your Kuroneko Members e-money card, you will receive the following discounts on shipping rates.

Kuroneko Members Discount:10%
Kuroneko Members Discount BIG:15%

More information on Kuroneko Members Discount (Japanese Only)

Kuroneko Members Drop-Off Discount

A discount of 150 JPY (tax included) per parcel is offered to Kuroneko Members who drop off their parcels to a Sales Office managed by Yamato Transport, which the waybill is issued by using "Neko-Pit" at the Sales Office or printed by using "Waybill Issuing System C2" with their computers at home.

*If dropping off parcels at a Sales Office however the above requirements are not fulfilled, the standard drop-off discount of 100 JPY applies.
Examples: Registered as Kuroneko Members but a handwritten waybill is used
A waybill is issued as a guest member

RAKURAKU Waybill Printing Service

Waybills can be issued using the following three methods:

Have a waybill issued at a Yamato Transport Sales Office
Please scan your Kuroneko Members Card at a NekoPit terminal installed at the Sales Office.
Have a waybill issued at home
Please show your Kuroneko Members Card to the Sales Driver.
Have a waybill delivered to your home
Waybills will be delivered when an application is received in advance via the internet or telephone.

More information on RAKURAKU Waybill Printing Service (Japanese Only)

Delivery Completed Email

After a delivery has been completed, an email is sent within approximately one hour with the waybill number and the date and time of completed delivery.

This service is available for customers who are sending parcels via TA-Q-BIN and can be used in all regions of Japan.

More information on Delivery Completed Email (Japanese Only)

Scope of the applicability of rates for cashless payments

If you use any of the following payment methods to pay for TA-Q-BIN (prepayment) and/or TA-Q-BIN Compact (prepayment), rates for cashless payments will apply.

<If you make an online payment in advance using any of the following methods>

Apple Pay
Kuroneko Pay
Telecommunication carriers’ payment systems (DOCOMO Payment, au KANTAN Payment)

<If you make an in-person cashless payment at a Yamato Transport Sales Office or when a sales driver picks up your parcel>

QR code payment (PayPay, Rakuten Pay, d Barai, au Pay, LINE Pay, Merpay)
Electronic money (nanaco, WAON, Rakuten Edy and transportation companies’ electronic money)
Discounts for Kuroneko members

*Online payments are accepted only for TA-Q-BIN parcel delivery requests made through smartphones. For details, please click here. (Japanese only)
*Please note that cashless payment rates do not apply to payments for TA-Q-BIN (cash on delivery), TA-Q-BIN Compact (cash on delivery) or packaging materials.
*When you make a payment in-person but need to supplement the payment with cash due to an insufficient e-money or Kuroneko member discount balance, please note that cashless payment rates will not apply. Also note that QR code payment cannot be used in conjunction with cash.
*If payment is made with a combination of any Kuroneko member discount and cash, the amount will be determined by subtracting the Kuroneko member discount (10% or 15%) from the cash delivery charge.

How to Measure Parcel Size

The parcel size is the total of width, length, and height in centimeters.

*The maximum length of any one side of a package is 170 cm, and up to 100 cm for packages that need to be transported in a certain configuration, such as packages that cannot be turned upside down.

Size Table

When either the parcel size or weight exceeds the criteria as listed below, the size category for the greater of the two will be used.

Size	Parcel Size	Weight
Size 60	Up to 60cm	Up to 2 kg
Size 80	Up to 80cm	Up to 5 kg
Size 100	Up to 100cm	Up to 10 kg
Size 120	Up to 120cm	Up to 15 kg
Size 140	Up to 140cm	Up to 20 kg
Size 160	Up to 160cm	Up to 25 kg
Size 180	Up to 180cm	Up to 30 kg
Size 200	Up to 200cm	Up to 30 kg

How to proceed with the procedures

Inquiry	Menu number	Business hours
Redelivery ※Connected to Auto Redelivery System ※Press 5 for UPS & International TA-Q-BIN redelivery	1	9:00am - 6:00pm 365 days a year
Pick up	2
Check the status of your parcel	3
Inquiries on delivery fees and services	4
Other inquiries	5

Delivery Time Zones Available

Items that Cannot be Sent by TA-Q-BIN

Even if parcels meet the size regulations, some items cannot be sent using TA-Q-BIN due to the parcel size (length), value of the parcel contents, packaging or the inclusion of dangerous items.

For more information, please refer to "Items that Cannot be Sent by TA-Q-BIN."

Items that Cannot be Sent by TA-Q-BIN

Other Services

Parcels smaller than Size 60TA-Q-BIN CompactSend small parcels at reasonable prices.Same as TA-Q-BIN, all services are available.

Send perishablesCool TA-Q-BINKeep perishables fresh at chilled or frozen conditions.

For customers in a hurryTA-Q-BIN Time ServiceParcels accepted by the evening are delivered by 10:00 am the following morning.

Send parcels overseasInternational TA-Q-BINInternational TA-Q-BIN can be used to send gifts, products, and other goods to countries throughout the world.

View List of Services

How to Send TA-Q-BIN

How to Prepare Waybills

Filling Out Waybills by Hand

Regular waybill
For Roundtrip Delivery
For Cash on Delivery
Sales Office Pickup Service

Please write the detailed description of the parcel contents.

If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.

Please write the detailed description of the parcel contents.

If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.

Please write the detailed description of the parcel contents.

If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.

Please write the detailed description of the parcel contents.

If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.

Click here to find out how to use the Sales Office Pickup Service and to search for a Yamato Transport Sales Office.

Waybills are available at nearby Yamato Transport Sales Office, convenient stores and TA-Q-BIN Agencies.

Search for nearby Sales Office and TA-Q-BIN Agencies (Japanese Only)

How to Pack and Send

I don't know how to pack my parcel

How to Pack ParcelsInformation on how to pack each type of parcel.

I want to know which packing materials are most suitable

Packing MaterialsInformation on packing materials which are designed based on Yamato's delivery experience and TA-Q-BIN know-how.

I want to know how to send and pay for my parcel

Sending and Payment MethodsInformation on service counters that accept parcels and available payment methods.

FAQ

TA-Q-BIN : FAQ List

Precautions

Regarding parcels that are undeliverable by air freight
We carry luggage by air in some areas. More informations are here

Inquiries Online

Request Pickup

Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.

Inquiries by Phone

0120-67-9625

9:00am to 6:00pm, 365 days a year

How to proceed with the procedures

When difficult to connect with the toll-free number

in English03-6834-7503

(9:00am to 6:00pm, 365 days a year)

View List of Services